Foodlicious & Fenciana

My purchase @ Zara Australia, Bourke Street

16 Jun 2011 Leave a Comment

by fenciana in All About me Tags: bourke street, good customer service, shopping, spring, summer, winter, zara, Zara Australia

I had planned to go visit Zara Australia but it was just a thinking because due to the fact that it will be a  total chaos in Zara Store opening with people gushing through the shop to have a peek of what is in store. Without having high hope to get into the store, my friend and I decided to try on our luck to see if we are lucky enough to get through.

Surprisingly, when we arrived, although we have to queue to get in, but it was just merely less than 3 minutes (or less). Is it because I arrived at 6pm where most people have done their shopping? Anyway, we walked in and consumers are grabbing some clothes on their hands, some are like as if they have never buy clothes before, carrying big big pile of clothes and ready to  pay for them.. I was really excited to see not only the enthusiastic faces around me, but I am impressed with the style design that they have. With bright colours, simple cutting and design (suitable for winter or upcoming spring), the designs (I would say) are suitable to the local taste of fashionista. Although they do have many black pieces, mainly I observed many have chosen other colour than black. That’s Melbourne! To my opinion, they have done enough and good surveys in order to check what the consumers are looking for when shopping.

Coming back to me ( still VERY VERY happy of what I have purchase), I bought 5 pieces which consist of 4 tops and 1 RED skirt

Top with Stars

Pleated Skirt

Top with Gathered Shoulders

Blouse with Turn up sleeve

I couldn’t find the 5th piece from Zara Website, so I would choose to keep it a secret as to the last piece that I have purchased. Well, Aren’t they just cute and gorgeous? Considering they can be just easily matched with jeans. shorts, pants (for work), ready for spring look or even summer look. Their designs are never outdated with these pieces.

A small incident has happened to me when I paid at the cashier. When I have paid for the clothes, the cashier (or somehow) has forgotten to put one of my pieces into the shopping bag. I left the place and headed to my another friend place who has a shop in Melbourne Central. My friend asked me of what I bought and there I realised the green piece (as above) that I paid for is not there!! I kind of panic but in the same time, I walked back to Zara, thinking of what I should ask so that they would know or try to even remember if the lady in that cashier would still remember me… So when I arrived, I straight went back to the pretty nice lady who served me earlier. Before I could even open my mouth, she asked ” is the green top that you purchased?” And there you GO….! They even write down the details of what card number has purchased for my piece and put it in the back cabinet they have behind their cashier machine. I was totally satisfied with their service with the fact that such details, they would even bother to comply. Another applause and a very very good comment was they indeed have good co-ordination and organisation when such situation might happen during in busy time. This is just the perfect example that I think other retail store should learn.

Nevertheless, I will be looking forward to see what they will have in store in coming weeks and I shall get my wallet ready to spend just in Zara if they are continuing to have such tremendous pieces that I love. In the same time, their reputation in me has begun to arise and left a deep impression of what I think of them.

Happy Shopping !

Place :

Bourke St (Beside Myer)

Melbourne VIC 3000